Shipping policy

Delivery areas

We deliver in:

  • Metropolitan France
  • Belgium
  • Germany
  • Spain/Italy
  • Netherlands
  • Luxembourg
  • USA and United Kingdom (customs fees borne by the client)

For any shipping request outside these areas, please contact us directly at: contact@lumusia.com

Order processing times

Orders are processed within 1 to 2 business days or 3 to 4 days in a festive period.
You will receive an email notification once your order has been shipped, including a tracking link.

Delivery options & rates

Metropolitan France

Standard delivery: 3.99€

*Letter followed = 1.99€ for all orders below 39.90

Free delivery from €49.90 at a pickup point
Home delivery: 2 to 3 working days – €9.50; €5.90 from €79 purchase (offered from €120)

Express home delivery: 1 to 2 days – 12,50 €

Belgium:

Point relais (Mondial Relay Europe): 2 to 5 days – €4.50; Free from €70
Home delivery: 2 to 3 business days – €13; offered from €100

Spain/Italy

Colissimo home with signature 3 days: €14.99
Mondial Relais Europe 3 to 5 working days: 9€
Netherlands
Colissimo home 3 days: €13.50


Colissimo relay 3 days: €11.50


Luxembourg: 
Colissimo home with signature 3 days: €13.50


Mondial relay 3 to 5 days: 7€
Germany
Chronopost relay: 8 €


Colissimo home 5 days: €13.50
USA/UK


Delivery to the United States and the United Kingdom is available from 150€ of purchase.
The delivery costs are €17.90, offered from €250 of purchase.


*Customs fees may apply upon receipt for deliveries outside the European Union.

 

Delivery times are given as an indication and may vary depending on the periods of activity (holidays, sales, etc.).

Order tracking

Once your order is shipped, you will receive an email with a tracking number.

 

Delays & anomalies

Although we do everything possible to meet deadlines, certain delays beyond our control (transport, weather, peak periods) may occur.

If your order is delayed beyond 10 working days, please contact us at contact@lumusia.com 
No refund will be made before verification with the carrier.


Wrong address / package not collected

  • In case of an error in the delivery address or a package not picked up within the allotted time, the reshipment costs will be borne by the customer.
  • We are not responsible for losses or delays caused by an address error provided at the time of order.