All your questions have answers
If you have an unanswered question; Then contact us!
Is your jewelry hypoallergenic?
Yes. We prioritize skin-friendly materials, such as 304 or 316L stainless steel, to minimize the risk of allergies.
Is your jewelry water resistant?
Our jewelry is designed for everyday wear. However, to preserve their shine longer, we recommend avoiding prolonged contact with perfume, chemicals, or moisture.
How to place an order?
Simply browse our online store, select your favorite jewelry, and complete your purchase through our secure payment platform.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as Klarna, Paypal & Apple Pay
How much does delivery cost?
In mainland France, delivery to a relay point is free for purchases of €49.90 or more.
Standard tracked letter delivery is available from €1.99.
Other delivery methods are available at varying rates depending on the chosen carrier.
What are your delivery times?
In mainland France, delivery generally takes between 3 and 5 working days.
How do I track my order?
As soon as your package is shipped, you will receive an email with a tracking number allowing you to follow your delivery in real time.
Can I modify or cancel my order after validation?
Yes, you can cancel or modify your order as long as it has not yet been processed.
Once processed, you can still make a request by contacting us as soon as possible via chat or by email at contact@lumusia.com.
If your order has not yet been shipped, we will do what is necessary to modify or cancel it.
How do I care for my jewelry?
A soft cloth is all you need to restore their shine. We recommend storing them in their original box, away from light and humidity, to preserve their beauty for longer.
Is stainless steel jewelry recyclable?
Yes, stainless steel is a recyclable material. It can be re-melted and reused without losing its quality.
Do Lumusia jewels contain recycled materials?
The stainless steel used may contain recycled metal, making it a durable and reusable material.
Can a worn or broken piece of jewelry be recycled?
Yes, stainless steel jewelry can be recycled. It must be disposed of in a suitable recycling stream (waste disposal center or metal recycling).
What materials do you use for your jewelry?
Our jewelry is made from quality materials: hypoallergenic stainless steel and wear-resistant gilding. Each creation is designed to last and accompany your life's moments, with no compromise between elegance, minimalism, and accessibility.
Does its water resistance affect its recyclability?
How to contact you?
You can write to us at contact@lumusia.com or via our contact form on the website. We generally respond within 24 to 48 hours.















