All your questions have answers

If you have an unanswered question; Then contact us!

contact@lumusia.com

Yes. We prioritize skin-friendly materials, such as 304 or 316L stainless steel, to minimize the risk of allergies.

Our jewelry is designed for everyday wear. However, to preserve their shine longer, we recommend avoiding prolonged contact with perfume, chemicals, or moisture.

Simply browse our online store, select your favorite jewelry, and complete your purchase through our secure payment platform.

We accept major credit cards (Visa, Mastercard, American Express), as well as Klarna, Paypal & Apple Pay

In mainland France, delivery to a relay point is free for purchases of €49.90 or more.
Standard tracked letter delivery is available from €1.99.
Other delivery methods are available at varying rates depending on the chosen carrier.

In mainland France, delivery generally takes between 3 and 5 working days.

As soon as your package is shipped, you will receive an email with a tracking number allowing you to follow your delivery in real time.

Yes, you can cancel or modify your order as long as it has not yet been processed.

Once processed, you can still make a request by contacting us as soon as possible via chat or by email at contact@lumusia.com.

If your order has not yet been shipped, we will do what is necessary to modify or cancel it.

A soft cloth is all you need to restore their shine. We recommend storing them in their original box, away from light and humidity, to preserve their beauty for longer.

Yes, stainless steel is a recyclable material. It can be re-melted and reused without losing its quality.

The stainless steel used may contain recycled metal, making it a durable and reusable material.

Yes, stainless steel jewelry can be recycled. It must be disposed of in a suitable recycling stream (waste disposal center or metal recycling).

Our jewelry is made from quality materials: hypoallergenic stainless steel and wear-resistant gilding. Each creation is designed to last and accompany your life's moments, with no compromise between elegance, minimalism, and accessibility.

You can write to us at contact@lumusia.com or via our contact form on the website. We generally respond within 24 to 48 hours.